Last Updated: 11 August 2026
ESTERER respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how personal information is collected, used, stored and protected when you visit or use the ESTERER website and online store:
ESTERER operates from Oudtshoorn, South Africa, and provides premium ostrich leather handbags, wallets, accessories and other selected products through its website and boutique.
By using this website, creating an account, placing an order or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We may collect personal information that you provide when you use our website, including when you:
- Create a customer account
- Place an order
- Complete the checkout process
- Contact us
- Submit an enquiry
- Subscribe to communications
- Leave a product review or comment
- Request information about a product or service
- Communicate with ESTERER regarding an order or enquiry
Depending on how you use our website, this information may include:
- Full name
- Email address
- Telephone or mobile number
- Billing address
- Shipping or delivery address
- Company name, where applicable
- Account username
- Password information
- Order history
- Products purchased
- Information contained in enquiries or correspondence
- Product reviews and comments
- Marketing preferences
We aim to collect only information that is reasonably necessary for operating our online store, processing orders, providing customer service and meeting our legal obligations.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website
- Website interaction information
- Approximate geographic information
- Information relating to website performance and security
This information helps us operate, secure and improve the ESTERER website.
3. WooCommerce
The ESTERER online store uses WooCommerce to provide e-commerce functionality.
WooCommerce may store information necessary to process and manage customer orders, including customer names, email addresses, telephone numbers, billing and shipping addresses, order information and information relating to the payment method used.
WooCommerce’s documentation confirms that store owners can control customer-account, privacy and personal-data retention settings within WooCommerce.
4. Why We Use Your Information
We may use personal information to:
- Process and fulfil your orders
- Process payments
- Arrange delivery of purchased products
- Send order confirmations
- Provide invoices and transaction records
- Provide customer support
- Respond to enquiries
- Manage customer accounts
- Communicate with you about your order
- Process appropriate customer-service requests
- Improve our website and online shopping experience
- Maintain website security
- Detect and prevent fraud, abuse and spam
- Maintain business and accounting records
- Meet tax, legal and regulatory requirements
- Send marketing communications where permitted
5. Payment Information
Payments made through the ESTERER website may be processed by third-party payment service providers.
Where a third-party payment gateway is used, the payment provider may receive information necessary to process the transaction.
ESTERER does not intentionally request or store complete payment-card information where that information is processed directly by an external payment provider.
If Payfast is used to process a transaction, Payfast may process personal information in accordance with its own privacy policy. Payfast states that personal information may be processed, stored or transferred in countries other than the country where it was originally collected.
6. Delivery and Courier Services
When you place an order, we may provide relevant information to a courier or delivery service so that your purchase can be delivered.
Information may include:
- Recipient name
- Delivery address
- Telephone number
- Email address
- Order or shipment reference
- Information necessary to arrange delivery
Only information reasonably necessary for fulfilment and delivery will be shared with the relevant service provider.
7. Google Analytics
ESTERER uses Google Analytics to understand how visitors use our website and to help us improve our online store.
Google Analytics may collect information such as:
- Number of users
- Session information
- Approximate geographic information
- Browser and device information
- Website interaction information
- Cookie-based identifiers
Google states that website owners using Google Analytics must disclose its use and how information is collected and processed. Google also advises website owners not to send personally identifiable information such as email addresses or telephone numbers to Google Analytics.
Where applicable, ESTERER will use available Google Analytics privacy and data-control settings to help protect visitor information.
Google provides additional privacy controls for Analytics, including controls relating to detailed location and device information and advertising-related features.
8. Cookies
ESTERER uses cookies and similar technologies.
Cookies may be necessary for the proper operation of the website and online store.
They may be used to:
- Maintain your shopping cart
- Remember your shopping session
- Support the checkout process
- Allow customer-account functionality
- Remember selected preferences
- Improve website performance
- Improve website security
- Understand website usage
- Support analytics
Some cookies are essential to the operation of the website, while others may be used for analytics or other functionality.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect the operation of the shopping cart, checkout or other website functions.
9. Customer Accounts
If you create an account on the ESTERER website, we may retain information associated with that account.
This may include your:
- Name
- Email address
- Username
- Password information
- Billing and shipping information
- Order history
You are responsible for keeping your account login details confidential.
Please contact ESTERER if you believe that your account has been accessed without your permission.
10. Guest Checkout
Where guest checkout is available, you may be able to purchase products without creating a customer account.
Information necessary to process and fulfil the order will still be collected.
WooCommerce provides settings allowing store owners to control whether guest checkout and customer-account creation are available.
11. Comments and Product Reviews
If you leave a comment, product review or other publicly visible content on our website, information submitted by you may be visible to other visitors.
Visitor comments may be checked through an automated spam detection service.
Please do not include personal information in a public comment or review that you do not want others to see.
12. Contact Forms and Emails
When you contact ESTERER through our website or by email, we may retain the information you provide so that we can respond to your enquiry and maintain appropriate business records.
This may include:
- Your name
- Email address
- Telephone number
- The contents of your enquiry
- Information relating to your order or request
13. Marketing Communications
If you voluntarily subscribe to ESTERER marketing communications, we may use your contact information to send information about:
- New products
- Collections
- Promotions
- Special offers
- ESTERER news
- Other relevant information
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting ESTERER.
Order confirmations, invoices, delivery information and other essential transactional communications are not marketing communications and may continue to be sent when necessary to provide the service you requested.
14. Information We Share With Third Parties
ESTERER does not sell your personal information.
We may share personal information with trusted third-party service providers where this is necessary to operate our business or provide services to you.
These may include:
- Payment service providers
- Courier and delivery providers
- Website hosting providers
- Website security and spam-prevention services
- Analytics providers
- Website maintenance and technical service providers
- Accounting or professional advisers where necessary
- Government authorities or regulatory bodies where legally required
The specific information shared depends on the services and extensions enabled on the ESTERER website.
WooCommerce confirms that payment and shipping extensions may transmit customer information to the relevant third-party provider in order to provide those services.
15. International Processing of Information
Some service providers used by ESTERER may process or store information outside South Africa.
Where personal information is transferred internationally, ESTERER will take reasonable steps to ensure that the information receives appropriate protection in accordance with applicable privacy and data-protection requirements.
For example, payment providers may process information internationally as part of their payment-processing services. Payfast’s privacy policy specifically describes international transfers and processing of personal information.
16. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Certain information may need to be retained for longer periods because of:
- Tax requirements
- Accounting requirements
- Legal obligations
- Financial records
- Fraud prevention
- Dispute resolution
- Security requirements
- Business record-keeping obligations
WooCommerce provides settings that allow store owners to establish personal-data retention periods for customer and order information.
When information is no longer required, we may securely delete, anonymise or otherwise dispose of it where appropriate.
17. Your Privacy Rights
Depending on applicable law, you may have the right to request:
- Access to personal information we hold about you
- Correction of inaccurate or incomplete information
- Deletion of personal information where legally permitted
- Information about how your personal information is processed
- Withdrawal of consent where processing is based on consent
- Removal from marketing communications
- Other rights provided under applicable privacy legislation
If you have an account on this website, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
You can also request that we erase personal data we hold about you.
This does not include information that we are required to retain for administrative, accounting, tax, legal, regulatory, fraud-prevention or security purposes.
18. Protection of Personal Information Act (POPIA)
ESTERER respects applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
We take reasonable measures to protect personal information against:
- Loss
- Misuse
- Unauthorised access
- Unauthorised disclosure
- Alteration
- Destruction
We also aim to limit the collection and use of personal information to what is reasonably necessary for legitimate business purposes.
19. Security
We take reasonable technical and organisational measures to protect personal information held by us.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
If you believe that your personal information or account has been compromised, please contact ESTERER as soon as possible.
20. Third-Party Websites
The ESTERER website may contain links to third-party websites and services.
These may include payment providers, courier services, social-media platforms, search engines or other external websites.
ESTERER is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
21. Children’s Privacy
The ESTERER website is not intended to knowingly collect personal information from children without appropriate authorisation.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate the matter.
22. Data Breaches
If ESTERER becomes aware of a security incident involving personal information, we will take reasonable steps to investigate, contain and address the incident.
Where notification is required by applicable law, we will make the necessary notifications to the relevant authorities and affected individuals.
23. Changes to This Privacy Policy
ESTERER may update this Privacy Policy from time to time to reflect changes to:
- Our website
- Our products and services
- Our technology
- Third-party service providers
- Legal or regulatory requirements
- Our privacy practices
The latest version will always be published on this page.
The date at the top of this Privacy Policy indicates when it was last updated.
24. Contact ESTERER About Privacy
If you have a question about this Privacy Policy or would like to request access, correction or deletion of personal information, please contact ESTERER using the contact details published on our website.
ESTERER
Oudtshoorn
South Africa
Website: www.esterer-ostrich.co.za
Privacy enquiries: Please use the contact details provided on the ESTERER website.
Last Updated: 11 August 2026